1. Ship time.  Please allow 10 to 15 business days (excluding holidays) for us to custom make your pictures.
  2. Returns/Cancellations/Refunds.  Because this is a custom hand made item we do not offer returns, cancellations, or credits once item is bought.
  3. Damages. All damages must be reported to us within 3 days of delivery.  If you receive a damaged item in shipment, please send us a picture. Contact us by email at:  pinevalley350@aol.com. We will either refund or replace the item.